ISO has recently published ISO22458 - Consumer Vulnerability. The aim of this standard is to help organisations to identify and respond to customer vulnerabilities. It exists to ensure that organisations are fully committed to providing a fair and inclusive service with consideration given to the needs of vulnerable users.
Meeting the requirements of this standard
To meet the requirements of this standard an organisation must demonstrate that it has effective systems in place to identify and accommodate service users who may be vulnerable. Additionally, the service offered by the organisation must be fully accessible including any marketing materials and websites. To ensure this is the case an accessibility review must be completed and all operatives dealing with vulnerable groups must be trained so that they can accommodate vulnerable users.
ISO Assured can assist with the preparation of management systems to meet the requirements of this standard. Please visit our ISO Consultancy page for details on our onsite and remote consultancy services. The page also contains details of how our alpha-Z documents package can help you meet the requirements of this standard.
ISO 22458 Certification Process
We offer a straightforward certification process which can independently confirm that your organisation meets the requirements of the ISO 22458 standard. Once we have completed a satisfactory audit of your management systems we will issue you with an ISO registration certificate which will authorise you to display our “ISO 22458 Certified” logo.
Benefits of ISO 22458 Certification
- Demonstrate to customers and other partners that the organisation is committed to providing an accessible and inclusive service
- Gain recognition for your efforts in developing and implementing an inclusive service
- Mitigate the possibility of accidently excluding or disadvantaging vulnerable users
- Establish effective systems for monitoring and dealing with any concerns about vulnerable users
- Establish systems for ongoing checks of accessibility arrangements